Shipping policy

Shipping Policy
Processing Time: Ships within 1 business day.
Shipping Time: 7-9 business days.
Free Shipping: Free shipping on every order, sitewide—no minimum purchase.

Note: We currently cannot ship to certain remote areas in the United States, including but not limited to:

Hawaii
Alaska
U.S. Virgin Islands
Puerto Rico
Guam
American Samoa
Northern Mariana Islands
Other remote islands and territories
We appreciate your understanding and apologize for any inconvenience this may cause.

Need clarification? Contact us at founder@cheralle.com for assistance.

Standard Shipping Pricing
Standard shipping is free on all orders—no minimum purchase required. All transit times are estimated to be business days. Please note that we do not guarantee specific transit or processing times.

• Once an order is shipped, it cannot be canceled or changed.
• Free shipping terms may be updated from time to time; the policy in effect at checkout applies.
• PO Boxes: Shipments to PO Boxes may be delayed or returned — we do not guarantee delivery to PO Boxes

Cheralle Order Fulfillment Disclaimer
Cheralle shall not be held liable for order delays or rejections resulting from the following circumstances:

1. Consignee-Related Issues
Delays or failed deliveries caused by the consignee, including but not limited to:

Post-shipment address modifications
Provision of incomplete, inaccurate, or invalid addresses/contact information

Refusal to accept delivery

2. Force Majeure Events
Unavoidable external factors include:

Transportation disruptions: Air/ground network failures (e.g., weather-related closures, strikes)

System failures: Communication or logistics infrastructure outages

Governmental actions: Customs delays, policy changes, or embargoes

Natural disasters: Earthquakes, typhoons, floods, wildfires, or extreme weather

Returns & Refunds
Returns and refunds are covered by our Refund Policy. In short, for US customers: unused items in their original Cheralle gift box can be returned within 30 days of delivery, and items with a material defect can be reported within 30 days of delivery. Shipping damage must be reported within 3 days of delivery. If anything here differs from the Refund Policy, the Refund Policy applies.