Shipping policy

Shipping Policy
Processing Time: 1-3 business days.
Shipping Time: 7-9 business days.
Free Shipping: Orders over $139 qualify for free shipping.

Note: We currently cannot ship to certain remote areas in the United States, including but not limited to:

Hawaii
Alaska
U.S. Virgin Islands
Puerto Rico
Guam
American Samoa
Northern Mariana Islands
Other remote islands and territories
We appreciate your understanding and apologize for any inconvenience this may cause.

Need clarification? Contact us at founder@cheralle.com for assistance.

Standard Shipping Pricing
Standard shipping starts at $9.9, based on the order subtotal. All transit times are estimated to be business days. Please note that we do not guarantee specific transit or processing times.

• Once an order is shipped, it cannot be canceled or changed.
• Due to changes in international shipping policies, shipping costs may be subject to adjustment.
• PO Boxes: Shipments to PO Boxes may be delayed or returned — we do not guarantee delivery to PO Boxes
• Shipping Discount: shipping discount cannot be combined with product discount.

Cheralle Order Fulfillment Disclaimer
Cheralle shall not be held liable for order delays or rejections resulting from the following circumstances:

1. Consignee-Related Issues
Delays or failed deliveries caused by the consignee, including but not limited to:

Post-shipment address modifications
Provision of incomplete, inaccurate, or invalid addresses/contact information

Refusal to accept delivery

2. Force Majeure Events
Unavoidable external factors include:

Transportation disruptions: Air/ground network failures (e.g., weather-related closures, strikes)

System failures: Communication or logistics infrastructure outages

Governmental actions: Customs delays, policy changes, or embargoes

Natural disasters: Earthquakes, typhoons, floods, wildfires, or extreme weather

Return & Refund Policy for Handcrafted Ceramics
1. Our Craftsmanship
Due to the artistic nature of handcrafted ceramics, each piece has unique variations in:
✔️ Glaze texture & color flow
✔️ Subtle surface markings
✔️ Slight shape irregularities
These characteristics are not defects but proof of authentic craftsmanship.

2. What We Cover
We accept returns within 14 days only for:
🔴 Material defects: Cracks, chips, or structural flaws
🚚 Shipping damage: Must report within 3 days with:

Photos of the damaged item

Images of original packaging

(We cover return shipping for approved cases)

3. Non-Returnable Items
❌ Used or washed items
❌ Customer-induced damage
❌ Custom orders (unless defective)
❌ Refunds for "change of mind"

4. How to Return
Please kindly contact us at founder@cheralle.com within 14 days

Include:

Order number

4+ photos showing the issue

Packaging condition

We’ll respond within 2 business days with the next steps.

5. Friendly Reminder
We pour our heart into every piece! If unsure about imperfections, contact us before ordering – we’re happy to send extra photos of your actual item.